Feedback & Complaints
Tell us what we are doing well, or what we could do better.
We welcome your feedback – compliments, suggestions and complaints. It helps us improve, and you will never be treated differently for speaking up.
How to tell us
- Phone: 1300 799 495 (Mon – Fri, 9:00am – 5:00pm)
- Email: info@mrmcareconsult.org
- Post: PO Box 81, Bankstown NSW 1885
- Online: use the form below, or visit one of our offices.
You can ask a family member, friend, advocate or support person to make contact on your behalf, and you can choose to stay anonymous.
What happens next
- 1
We acknowledge it
We confirm we have received your feedback and who is looking after it.
- 2
We look into it fairly
We listen to everyone involved and review what happened.
- 3
We tell you the outcome
We explain what we found, what we will do about it, and how to take it further if you are not satisfied.
If you are not satisfied
You can take your concern to an independent body at any time, without going through us first:
- NDIS Quality and Safeguards Commission – 1800 035 544 – ndiscommission.gov.au
- Aged Care Quality and Safety Commission – 1800 951 822 – agedcarequality.gov.au
- Office of the Australian Information Commissioner (privacy concerns) – oaic.gov.au